This update brings powerful new capabilities to enhance how you interact with your customers via text, even during active phone calls.

You can now initiate and continue full AI-powered Thoughtly conversations over SMS, just like you would during a call. This allows for seamless, real-time text interactions with your customers, powered by the same advanced AI that runs your voice conversations.

Send and receive SMS messages during an ongoing phone call. Whether you need to send a quick message, share a link, or provide further instructions, this feature keeps the conversation flowing smoothly without interruptions.

Launch entire new AI-driven conversations mid-call via SMS. This is perfect for situations where you need to address additional customer queries or provide extra support on the fly.

To use these new SMS features, ensure your business is verified under the "General" settings on the platform. Once approved, you can start leveraging this powerful tool immediately.

Imagine your AI agent receives a call, and the caller is asked to leave a message because your receptionist is unavailable. With the new SMS update, you can automatically send a follow-up text during the call, confirming receipt of the message or even starting a new AI conversation via text.

We're excited to see how you make the most of this feature! As always, your feedback is invaluable as we continue to enhance Thoughtly. Stay tuned for more updates, and happy texting!

We are thrilled to announce a powerful new update to the Thoughtly platform—our enhanced Rules & Training feature. This update allows you to fine-tune and customize the behavior of your AI agents with unprecedented precision, ensuring they respond exactly the way you want in any given scenario.

You can now train your AI agents directly through an intuitive interface. Simply interact with your agent, and if a response doesn't meet your expectations, you can modify it instantly. This allows for a more natural and efficient training process.

Set specific rules for your agents' responses. For example, you can instruct your agent to deliver information in a humorous tone, respond with a joke, or even convey details in the form of a haiku. The possibilities are endless, and you can get as creative as you like.

Each rule you create is tied to a specific node in the conversation flow. This means you can manage, edit, or add new rules to individual parts of the conversation, giving you granular control over how your agent interacts with callers.

As part of the rules, you can now train your AI agents to respond in multiple languages. For instance, you can have your agent deliver a haiku in Spanish or any other language supported by Thoughtly.

Imagine training your AI receptionist to greet callers with a joke before assisting them. If the joke doesn’t land or you prefer a different approach, you can easily change it on the spot. You could even instruct the AI to deliver information poetically, like in a haiku, to add a unique touch to your customer interactions.

As always, we welcome your feedback as we continue to improve Thoughtly. Happy training!

We're excited to introduce a powerful new feature to the Thoughtly platform—Caller ID masking for outbound calls. This enhancement allows you to ensure that your outbound calls appear to come from a specific phone number of your choice, providing a consistent and professional experience for your customers.

With this feature, you can mask your outbound phone calls to display a specific phone number that you’ve added and verified on the platform. This is especially useful for businesses that want all calls to appear as if they are coming from a central or recognized number.

To enable Caller ID masking, navigate to the "Phone Numbers" section on the left-hand side of the platform, then select "Caller ID" in the top right corner. Enter the phone number you want to use, and click "Enable."

After entering your phone number, you'll receive a validation call. Simply enter the six-digit validation code to confirm ownership, and you're all set!

Once your phone number is validated, you can easily connect it to one or multiple agents or workflows within Thoughtly. This ensures that all outbound calls made by your AI agents will use the verified Caller ID, helping maintain brand consistency and improving customer trust.

Imagine you want all your outbound customer support calls to appear as though they're coming from your main office number. By enabling Caller ID masking, every call made by your AI agents will show the specified number, regardless of the actual number used to make the call.

We're thrilled to see how you’ll use this new Caller ID feature to enhance your customer communications. As always, your feedback is invaluable in helping us continue to improve Thoughtly.