new
Caller ID 🆔
Caller ID Masking for Outbound Calls
We're excited to introduce a powerful new feature to the Thoughtly platform—Caller ID masking for outbound calls. This enhancement allows you to ensure that your outbound calls appear to come from a specific phone number of your choice, providing a consistent and professional experience for your customers.
1. Customizable Caller ID:
With this feature, you can mask your outbound phone calls to display a specific phone number that you’ve added and verified on the platform. This is especially useful for businesses that want all calls to appear as if they are coming from a central or recognized number.
2. Simple Setup Process:
To enable Caller ID masking, navigate to the "Phone Numbers" section on the left-hand side of the platform, then select "Caller ID" in the top right corner. Enter the phone number you want to use, and click "Enable."
After entering your phone number, you'll receive a validation call. Simply enter the six-digit validation code to confirm ownership, and you're all set!
3. Seamless Integration with Your Workflows:
Once your phone number is validated, you can easily connect it to one or multiple agents or workflows within Thoughtly. This ensures that all outbound calls made by your AI agents will use the verified Caller ID, helping maintain brand consistency and improving customer trust.
Use Case Example:
Imagine you want all your outbound customer support calls to appear as though they're coming from your main office number. By enabling Caller ID masking, every call made by your AI agents will show the specified number, regardless of the actual number used to make the call.
Practical Applications:
- BYON (Bring Your Own Number): Use your existing phone number for outbound calls, then forward inbound calls to your Thoughtly agent.
- Consistent Branding: Ensure that all customer interactions, whether by phone or text, reflect your brand's central contact number.
- Improved Customer Trust: Calls appearing from a recognized number are more likely to be answered, leading to better engagement and fewer missed connections.
We're thrilled to see how you’ll use this new Caller ID feature to enhance your customer communications. As always, your feedback is invaluable in helping us continue to improve Thoughtly.