Conversational SMS 💬
This update brings powerful new capabilities to enhance how you interact with your customers via text, even during active phone calls.
1. AI-Powered SMS Conversations:
You can now initiate and continue full AI-powered Thoughtly conversations over SMS, just like you would during a call. This allows for seamless, real-time text interactions with your customers, powered by the same advanced AI that runs your voice conversations.
2. Mid-Call SMS Integration:
Send and receive SMS messages during an ongoing phone call. Whether you need to send a quick message, share a link, or provide further instructions, this feature keeps the conversation flowing smoothly without interruptions.
3. Start New AI Conversations Mid-Call:
Launch entire new AI-driven conversations mid-call via SMS. This is perfect for situations where you need to address additional customer queries or provide extra support on the fly.
4. Easy Setup and Verification:
To use these new SMS features, ensure your business is verified under the "General" settings on the platform. Once approved, you can start leveraging this powerful tool immediately.
Use Case Example:
Imagine your AI agent receives a call, and the caller is asked to leave a message because your receptionist is unavailable. With the new SMS update, you can automatically send a follow-up text during the call, confirming receipt of the message or even starting a new AI conversation via text.
Practical Applications:
- Sending Links and Documents: Need your customer to upload a document, sign something, or send a picture? You can now send these requests via SMS mid-call without disrupting the conversation flow.
- Continued Support: Your AI agent can continue assisting the caller while they interact with the SMS, ensuring they get the help they need without delay.
We're excited to see how you make the most of this feature! As always, your feedback is invaluable as we continue to enhance Thoughtly. Stay tuned for more updates, and happy texting!